FAQ

If you have some uncertainties regarding our services this is the right place to be! Below you can find a list of the frequently asked questions directly from our customers.

General questions

  • WHICH LOCALITIES DO YOU WORK IN?
    Currently we offer our cleaning services in Prague and pet sitting service can be arranged anywhere in the Czech Republic – in such case a special transfer fee (8 CZK/km) applies (calculated from the border of Prague).
  • WHICH DAYS CAN I USE YOUR SERVICES IN?
    You can use our services anytime you want. We can come on weekends or during bank holidays as well.
  • HOW CAN I PAY?
    You can pay via a bank wire through our online payment terminal, or in cash after the cleaning service is finished.
  • WHY SHOULD I CHOOSE Uni-úklid?
    Because we are not a regular cleaning company - we are much more! You will always get an extraordinary quality of our services and we will always have a friendly and professional approach to you.
  • I WOULD LIKE TO JOIN Uni-úklid TEAM. WHAT SHOULD I DO?
    It is simple! You only need to send us an email and attach your photo and we will contact you in less than 24 hours and discuss all necessary information with you!
  • Cleaning

  • HOW DOES IT WORK?
    Below you can find a standard procedure of the first cleaning:
    Your order will be processed in less than 30 minutes. Then you receive a confirmation e-mail informing you that your order has been successfully processed. On the day of cleaning we will call you and we will discuss all necessary details. There is always a supervisor and a professional cleaner during the first cleaning – supervisor supervises the cleaning and is ready to answer all your questions regarding work procedure of the professional cleaner; or our other services; or any kind of general questions regarding cleaning.
  • DO I NEED TO HAVE MY OWN CLEANING PRODUCTS?
    It is better if you do. When we use our own products the price is 19 CZK /hour higher. Of course, sometimes there can be a situation that your regular cleaning products are not suitable for surfaces you want to have cleaned, in such case, we will recommend you some other products or we will use our own products. Generally, we use eco-friendly products which do not cause any harm to nature nor to animals and these products have disinfective properties – which will make the cleaning just perfect!
    Below you can find a list of cleaning products which you should have at home before we arrive for the first cleaning:
    vacuum cleaner, bucket and mop, kitchen towels, gloves, cloth, sponge, brush and dustpan and cleaning products for kitchen appliances, glass, floors and bathroom.
  • CAN I ORDER YOUR CLEANING SERVICE ALSO FOR MY OFFICE?
    Yes, you can order our cleaning service for your office too. Please, do not place your order via our online system and contact us directly at: profi@uniuklid.cz
  • WILL THE PROFESSIONAL CLEANER BE ALWAYS SOME DIFFERENT PERSON?
    No. If you are satisfied with the first professional cleaner who comes to your place, we will always do our best to send you the same person even for the next cleaning(s). We appreciate relationships built on a mutual trust and that is the reason why we will not change your professional cleaner - unless some unexpected situation occurs (e.g. illness or holidays).
  • WHAT HAPPENS IF SOMETHING GETS BROKEN OR DAMAGED?
    We have a special insurance for these situations. In case something happens, please, contact us immediately (no later than 24 hours after the finish of the cleaning service) in order to be able to solve this situation fast and effectively.
  • DO I NEED TO BE PRESENT DURING THE CLEANING?
    During the first cleaning we need you to be present at least at the beginning of the cleaning service. In case of regular cleaning you do not need to be present – we will just call you on the day of cleaning so that you know that we will arrive and clean your home.
  • WE HAVE PETS …
    No problem! Our professional cleaners are trained how to work when your pets are around. They know how to secure their safety during the whole process of cleaning and how to work when your pets are timid.
  • Cat sitting

  • HOW DOES IT WORK?
    If you want to order a pet sitting service, please, write an email at: profi@uniuklid.cz and specify the following details:

    • how much time a day do you want our pet sitter to take care of your pet?
    • where will our pet sitter have to travel to take care of your pet?
    • khow many pets do you have and what pets do you have?
    • specify if your pet needs some special care (e.g. goes to regular veterinary check-ups, uses some medication, …)
  • We will send you an answer to your email with all our instructions, guarantees and all other necessary details concerning the pet sitting service. On the day of the pet sitting we will come to your place and recap everything necessary and we will also discuss any other information in detail. That is the reason why we will arrive at least one hour in advance, so that we have enough time to discuss everything and avoid any possible misunderstandings.

  • WHERE CAN I USE YOUR SERVICES?
    You can use our per sitting service anywhere in the Czech Republic - but please be informed that outside of Prague an extra cost for transport (8 CZK/km) applies.
  • WHICH ANIMALS ARE YOU ABLE TO PET SIT?
    Most often we look after cats and dogs, but we are able to take care of any kind of animal – even a horse!
  • WHAT IF SOME HEALTH ISSUES OCCUR DURING THE PET SITTING?
    We truly hope that nothing like this happens - but if something happens, we will call you and we can take your pet to our veterinary doctor who is available for us 24 hours a day. Or we can take the animal to your veterinary doctor, if you wish.